COOKIES & PRIVACY NOTICE – Customers

Refinish Systems Ltd are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

We have published this notice to help you understand

  • how and why Refinish Systems Ltd collect information from you;
  • who we share your information with, why and on what basis;and
  • what your rights are.

If we make changes to this notice we will notify you by updating it on our website. Refinish Systems Ltd will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Refinish Systems Ltd determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:

Unit 5, Watercombe Park
Lynx Trading Estate
Yeovil, Somerset
BA20 2HL

or via [email protected] quoting Security and Privacy Enquiry.

This privacy notice was last updated on 10th May 2018.

 

PERSONAL DATA

Refinish Systems Ltd will only collect any personal information (name, address, telephone number, email address etc) through the website if you have consented to provide
it to us by agreeing to our terms and conditions. If you do not want us to collect your personal data please do not submit it to us.

When you do consent to provide us with your personal data, it may be used in the following ways;

For research and development (analysis / product improvement)
To contact you regarding Refinish Systems Ltd’s products and special offers
To provide summary usage statistics on the website and for general marketing purposes

 

INFORMATION COLLECTED AUTOMATICALLY

We also collect usage information when you connect to our site that is of a technical nature but that does not identify you personally.
We collect this information in order to learn about the platforms that our audience use and to further develop the website.
The sort of information that we might collect includes (but is not limited to) Internet browser used, IP address, operating system used, site linked from, entry / exit page.

Who we share your information with and why
Refinish Systems Ltd works with a number of trusted suppliers and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies.

Some examples of the categories of third parties with whom we share your data are:

  • Supplier Partners
    Refinish Systems Ltd works with a number of trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf.
  • Delivery Partners
    In order for you to receive your goods, Refinish Systems Ltd works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.
    IT Companies
  • Refinish Systems Ltd works with Cetsat Ltd who support our website and other business systems.
  • Payment processing
    Refinish Systems Ltd works with trusted third party payment processing providers in order to securely take and manage payments.

Your Rights
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.

For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
the law requires us to hold your personal information for a longer period, or delete it sooner;
you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What are your rights
You are entitled to request the following from Refinish Systems Ltd, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk

Right of access –to request access to your personal information and information about how we process it
Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
Right to restriction of processing – to restrict processing of your personal information
Right to data portability – to electronically move, copy or transfer your personal information in a standard form
Right to object – to object to processing of your personal information
Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact  [email protected]

 

COOKIES

Cookie Notice

This notice is designed to help you understand what cookies are, how Refinish Systems Ltd uses them and the choices you have in regards to their use.
By continuing to use www.refinishsystems.com the “Site”, you are agreeing to our use of cookies in the manner described in this notice.

What are cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use fall into four broad types:

  • Strictly Necessary Cookies
    These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.
  • Analytical/Performance Cookies
    In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.
  • Functionality Cookies
    These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help us to serve you with advertising that is more relevant to you.
  • Targeted Marketing Cookies
    We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.

If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com.

Refinish Systems Ltd may make use of Cookies which is a file of information which we store on your computer to identify you to the site.
The cookie is used to improve your future visits to Refinish Systems Ltd because it enables us to potentially provide you with information most relevant to you.
We understand that you may object to this and therefore do not insist that you enable your cookies and indeed the site works perfectly well without them.
To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.
For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org

Details of our Third Party Cookies

Next allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.

For details of the Third Party cookies we use please see the table below. Next is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.

The following Cookies are all used for Analytical and Targeting purposes:

  • Google Tag Manager
  • Google Analytics
  • Tidio Chat
  • Paypal

 

Opting Out

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings

This Cookie Notice was last updated on 10th May 2018, and further changes will be communicated by updating this notice.

Registered number: 2624062

Place of registration: Cardiff